Service Directory

We are very grateful for choosing our hotel and we hope that you have a very pleasant stay in Madeira. This directory is a guide that will inform you about the most varied services available. If you have any questions, please don’t hesitate to contact Reception – Ext. 7.
  • Wi-Fi
    Free service available, just access the network “FV – Guests”
  • Exchange rates
    Please contact reception. Ext. 7
  • Credit cards
    We accept most debit and credit cards however, we do not accept personal checks, for more information please contact reception. Ext. 7
  • Safes
    All rooms have a safe for an additional fee. The Hotel does not assume any responsibility for damage or theft that may occur with goods that are not kept in the safe as well as deterioration, damage, loss or damage that may occur with the values ​​placed inside. For more information please contact reception. Ext. 7
  • Kids
    High chairs and specific menus are available in our Bars and Restaurants.
  • Playground
    Present on the east side of our garden, floor -2. Children must be accompanied by an adult.
  • Wake Up Service
    Service available, please contact reception for more information. Ext. 7
  • Electricity
    The electrical current in our facilities is 220 Volts/AC, if you need adapters please contact reception. Ext. 7
  • Pools
    Located on the -1 floor, the outdoor pools are heated and have salt water, the indoor fresh water pool is an integral part of the Four Stones SPA.
  • Towels for the swimming pool
    Available at reception upon request, due to environmental responsibility reasons, their exchange is subject to the payment of €1 reverted to a local charity.
  • Shuttle Bus
    Service available upon availability and reservation, for more information please contact reception. Ext. 7
  • Water
    The tap water is drinkable. However, we also provide a bottle of mineral water in your room for only €1.75. Ext. 7
  • Amenities
    Available on request: Toothbrush and toothpaste, razor blade, shoe shine kit and sewing kit. Ext. 7
  • Air conditioning
    Available in all rooms with individual control, if you have any questions about its functioning, please contact reception. Ext. 7
  • Housekeeping service
    For blankets, pillows, hangers or other special requests please contact reception. Ext. 7
  • Mini bar
    Food and drinks must be requested at reception. Ext. 7
  • Room Service
    Schedules: Normal Service – From 10am to 7pm Ext. 51201; Sandwich Service – From 7pm to 12am Ext. 51202;
  • No Clean Voucher
    Just like at home, we don’t need to change the bed linen every single day. So we encourage our guests to skip a few days of cleaning in exchange for credit/drinks at the bar – we still do the basic cleaning like taking out the rubbish on those days. This helps to reduce our environmental footprint as well as reduce costs and use of cleaning products. This is a measure under our “Green Views” Environmental Program.
  • Atlantic Cocktail Bar
    Enjoy a variety of drinks, cocktails and daily entertainment. Open daily from 6pm to 12am. Ext. 51202
  • Trattoria & Pool Bar Calhaus
    Variety of snacks, salads, sandwiches, drinks, cakes and ice-cream. Open daily from 10am to 6pm. Ext. 51201
  • Acquamarina Restaurant
    Buffet- style breakfast is served daily from 7:30am to 10am. If you need to have breakfast before this time, it must be requested at reception the day before and until 9pm. Ext. 51700
  • Atalaia Restaurant
    A la carte Restaurant open Wednesday, Friday and Saturday. For more information please contact reception. Ext. 7
  • Jacuzzi
    Situated by the pool on floor -1 is subject to booking, please contact reception. Ext. 7
  • Massages
    For appointments please contact the SPA. Ext. 51117
  • Sauna
    Located inside the SPA on floor -1.
  • SPA
    Open daily from 10am to 8pm on the -1 floor.
  • Gym
    There are 3 different gym areas available in the hotel, 1 outdoor gym circuit not subject to appointment, and two indoors subject to availability and appointment. For more information please contact reception. Ext. 7
  • Sports
    Golf reservations, excursions, water sports, among others, can be arranged at our reception. Ext. 7
  • Golf Net/ Driving Range
    Available in our garden, please request the equipment at reception. Ext. 7
  • Hotel Entertainment
    Weekly entertainment programs for children and adults.
  • Banquets, Conferences and Parties
    We have all the necessary conditions for the realization of your event, please contact the reception to consult services and prices. Ext. 7
  • Car rental
    We organize a rent-a-car service for you, please contact reception for more information. Ext. 7
  • Bike Rental
    Service subject to prior appointment and subject to availability, please contact reception for more information. Ext. 7
  • Babysitting
    Service subject to prior appointment and availability, please contact reception for more information. Ext. 7
  • Baggage
    Service subject to prior appointment and availability, please contact reception for more information. Ext. 7
  • Hair stylist
    The “Silvias” hairdresser located on the reception floor next to the souvenir shops is open from Tuesday to Saturday.
  • Mail
    Mail is collected and delivered daily to the Hotel with the exception of weekends.
  • Sewing
    Service available upon payment, please contact reception. Ext. 7
  • Flowers
    It is possible to order through reception. Ext. 7
  • Photocopies and Scans
    Service available upon payment, please contact reception. Ext. 7
  • Umbrella
    Available at reception. Ext.7
  • Laundry
    Service available daily with the exception of weekends and holidays. Upon payment.
  • Shops
    Located on the reception floor, you can find souvenirs, newspapers, tobacco, stamps and other items.
  • Medical Assistance
    For more information please contact reception. Ext. 7
  • Lost and found
    Please confirm with reception if any items have been found. Ext. 7
  • Taxi
    We can book a taxi service for you, please contact reception. Ext. 7
  • Check-in
    From 3pm
  • Check-out
    Check-out must be done until 11am, for an extension please contact the reception. Ext. 7
  • Pets
    Pets are not allowed.